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Over 40 years providing professional, friendly & compassionate customer service 24/7

Legacy Communications is a specialized division of Combined Communications, Inc., bringing more than 40 years of experience supporting the unique communication needs of funeral professionals. Our specialized care team is staffed by professionals trained to communicate with empathy, discretion, and respect during life’s most sensitive moments. 

Guided and coached by licensed funeral professionals, we work seamlessly alongside your staff, extending your care beyond your doors while honoring the trust families place in you.

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Why Funeral Professionals Choose Legacy Communications

24/7 compassionate call handling by trained specialists who understand funeral protocols

Over 40 years of experience, our proven expertise delivers compassionate customer service that families and funeral homes can rely on during life’s most difficult moments

Advanced technology allowing our care team to integrate seamlessly with your workflow

Genuine compassion and empathy

Tailored solutions to meet your specific needs

Overflow support during visitations, services and high-volume periods

Transparent reporting and call recordings for peace of mind

Equal-height cards · 2 columns · centered orphan

Content lengths differ on purpose — notice the cards in each row match heights, footers stay pinned to the bottom, and the lone fifth card centers itself.

Card one

Short.

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Card two

Quite a bit more text here so this card is naturally taller. Its neighbour stretches to match it rather than leaving a ragged bottom edge.

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Card three

Medium amount of copy, enough to wrap onto a second line or so.

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Card four

Another medium card to fill out the second full row of two.

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Card five (orphan)

The odd one. It keeps the column width instead of stretching across, and sits centered.

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Trusted. Compassionate. Professional.

What Our Clients Say

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I just wanted to send a note to say how much I appreciate CCTAS. On occasion I’ve had to call other funeral homes and talked to their answering services and frankly I would be embarrassed to have them answer for me. I’m very proud of MY answering service and the service you provide. Again, thank you for doing such a great job and I look forward to a long partnership with CCTAS.

-Kentucky Funeral Home

We’ve been in the medical field for more than 20 years and have been with you since your company doors opened – you are the best.

-Medical Facility

Combined Communications has been our “lifeline” for the past 15 years. Their professionalism to our patients and employees has never faltered. Messages are taken accurately and expediently. We have the utmost confidence in how they receive, relay and treat any communication. They are capable of handling any situation and will do so fervently and graciously.

-Southern Kentucky Hospice

I hope you all realize that I couldn’t do this without you. Wherever I go, no matter how far from the office, or what time of the day or night, you are by my side. I’m lucky to have you with me. I can’t find the words to express my gratitude. Thank you!

-Health Care Company

I get calls from all over the U.S. and I get compliments on your service all the time. My clients tell me they deal with a lot of answering services and you’re one of the best.

-Pharmaceutical Ordering Company

You won our confidence right away. Your staff answers the phone very professionally. They are prompt in getting the messages relayed. They are also very polite, and try to answer as many questions as possible from the information we supply them. We would highly recommend this service to anyone.

-KY Funeral Home

Combined Communications is without a doubt a first class operation. We found a business that was going to treat our business as if it were their very own. They will work with you closely to ensure that the phones are answered exactly how you want them answered. If you are looking for a service that you can count on…look no further!

-KY Funeral Home

We are thrilled to be on your service. We never used a call center before, and were a little skeptical. You have given us free time, knowing that there is always someone there for our emergency calls, relaying our messages in such a quick and professional manner. Thank you again for giving us our family time back!

-KY Funeral Home

Gold Certified

Being Gold Certified by ATSI is a badge of honor that we wear proudly! The certification process is an industry peer-to-peer review program of best practices and policies to ensure a certified site’s ability to achieve a 99.99% annual run time. To qualify, a site must meet or exceed more than 60 criteria in this rigorous program. The adopted requirements represent a collection of best practices and guidelines to which sites must adhere.

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